Delivered · Automotive
EVS Customer Portal. Booking and service tracking for a UAE EV service network.
Digital Cubic designed and built the EVS customer apps and staff portal for Electric Vehicle Services: Arabic-first apps for iOS and Android, a web portal for staff, and integration with EVS's workshop system. Launch-period figures: these numbers cover only the app's first days after release (4 to 18 October 2026), not its current totals.
- EVSClient: Electric Vehicle Services
- AutomotiveSector: EV and hybrid servicing in the UAE
- iOS + AndroidCustomer apps, Arabic-first with English
- WebStaff portal and workshop-system integration
The situation
What the network needed.
Derived from how EVS operates: many service locations, one customer base, and customers who expect to book from the phone.
A network, not a single workshop
EVS (Electric Vehicle Services) looks after electric and hybrid vehicles through its own service centres and partner stations across the UAE. A customer may use any of them, so booking, vehicle details and service history need to be the same everywhere.
Booking depended on a call or a visit
Without an app, a customer has to phone or walk in to book, and the front desk re-enters the vehicle and service details by hand. Outside working hours, nobody is there to take the booking.
Customers could not see their own vehicle's history
Service milestones, warranty activation and the next service due are the questions owners ask most. Answering them one by one at the counter takes staff time away from the customer in front of them.
Arabic first
Many customers prefer Arabic. The app had to be Arabic-first, with English alongside, rather than an English product with an Arabic layer added later.
Launch figures
The launch period.
Launch-period figures: these numbers cover only the app's first days after release (4 to 18 October 2026), not its current totals.
3,642
customers joined the app during the launch period
3,305
cars added, 2,563 of them read automatically from the registration card
2,433
services booked, every booking passed into the workshop system
2,415
customers used the app in the last 7 days of the period
31%
of bookings were made after working hours, between 6 pm and 6 am
99.97%
of 531,241 app requests were answered without a server error (request success rate, measured by Azure monitoring; not an uptime figure)
1,347
customers use the app in Arabic
Source: the EVS production database and Azure monitoring, in the report Digital Cubic prepared for EVS. Launch-period figures: these numbers cover only the app's first days after release (4 to 18 October 2026), not its current totals.
In the store
Top 41 in its first week.
The EVS Customer Portal on the App Store: No. 41 in Utilities in its first week of release.
The listing shows the app name, the chart position and the first app previews. The capture was taken in the app's first week. It is a historical capture, not a current ranking.
What we delivered
From the customer's phone to the workshop.
Customer apps
Branded iOS and Android apps for EVS customers, Arabic-first with English, built with Flutter.
Sign-in
Mobile-number sign-in with a one-time SMS code, with optional face or fingerprint unlock.
Service booking
Customers choose a branch, a service type and an available slot. The booking reaches the workshop system.
Vehicles
Vehicle records linked to the plate, with the registration card scanned instead of typed.
Service history and milestones
A service booklet with time and distance milestones, and reminders before a service falls due.
Repair visibility
Workshop job-card stages shown to the customer, with push notifications as the work progresses.
Branch information
Branches, opening hours and map links, so customers find the right centre.
Staff web portal
A web portal for EVS staff to manage customers, vehicles, bookings and app content.
Workshop-system integration
Two-way synchronisation with EVS's workshop system, so bookings do not need to be re-entered.
Operation
We host the system on Microsoft Azure (UAE North), monitor it, and handle store releases and fixes after launch.
How it works day to day
One booking, end to end.
The path a customer and the workshop follow every time.
Customer signs in
With a mobile number and a one-time code, in Arabic or English.
Adds the car
By scanning the registration card, or by plate, instead of typing the details.
Books a service
Picks a branch, a service type and a free slot.
Workshop receives it
The booking is synchronised into the workshop system with the vehicle and service details filled in.
Customer follows the work
Job-card stages and push notifications show progress; the service booklet records what was done.
Result
What the figures show.
Each point below comes from the launch figures above. Launch-period figures: these numbers cover only the app's first days after release (4 to 18 October 2026), not its current totals.
Booking at any hour
Nearly a third of bookings (31%) were made outside working hours, between 6 pm and 6 am, without a call to a service centre.
Bookings reach the workshop untouched
All 2,433 bookings passed into the workshop system, so staff did not have to re-enter them.
Vehicle details captured from the card
2,563 of the 3,305 cars added were read automatically from the registration card instead of being typed.
Fast adoption
3,642 customers joined during the launch period, and 2,415 used the app in the last seven days of it.
Arabic-first in practice
1,347 customers use the app in Arabic.
Value added
Who benefits.
For EVS customers
Book a service, manage vehicles and follow their service history from the phone, in Arabic or English, at any hour.
For service-centre staff
Bookings arrive in the workshop system already filled in, so front-desk time goes to customers, not data entry.
For EVS management
One app and one staff portal across the service network, with a booking record for every visit and a single view of how customers use the service.
For partner stations
Customers choose a partner station in the same booking flow, so every location in the network receives bookings through one route.
Why this matters for similar companies
If your customers could book from the phone.
Service businesses with a counter queue
If booking depends on a phone call, a customer app moves routine requests out of the queue and into the customer's hands.
Networks with many branches
One app, one customer record and one booking route keep every branch consistent, whichever one the customer chooses.
Companies that already run a workshop or operations system
The app does not replace that system. It integrates with it, so staff keep working where they already work.
Arabic-speaking customers
Arabic-first design, including right-to-left layouts, is part of the build from the start.
Technology
What it is built with.
Customer apps
Flutter, for iOS and Android from one codebase. Arabic-first with English, including right-to-left layouts.
Staff portal
A web application for EVS staff.
Integration
Two-way synchronisation with EVS's workshop system.
Hosting
Microsoft Azure (UAE North), with Azure monitoring.
FAQ
About this project.
Who is EVS?
EVS (Electric Vehicle Services) is a UAE service network for electric and hybrid vehicles, with its own service centres and partner stations across the UAE.
Where can I get the app?
The EVS Customer Portal is on the Apple App Store and on Google Play. Both links are at the top of this page.
Where do the figures come from, and how recent are they?
From the launch report Digital Cubic prepared for EVS on 18 October 2026, based on the EVS production database and Azure monitoring for 4 to 18 October 2026. They are launch-period figures, not current totals.
Does 99.97% mean the app was up 99.97% of the time?
No. It is the share of 531,241 app requests that were answered without a server error during the launch period, measured by Azure monitoring. It is a request success rate, not an uptime figure.
Did you replace EVS's workshop system?
No. The apps and the staff portal work with the workshop system EVS already used, and synchronise with it in both directions.
Could you build something similar for us?
Yes. We start with a free 30-minute discovery call, then confirm scope, timeline and price in a written proposal before you commit.
Start a conversation
A customer app for your service business?.
Free · 30 minutes · Microsoft Teams · NDA on request. We get back to you as soon as possible to arrange a free 30-minute discovery call.
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