Legal

Privacy policy

How we collect, use and protect the personal data you share with us.

Who we are

This website is operated by Digital Cubic Smart Solutions LLC, a company licensed in Dubai (DED), at 1705, Opal Tower, Business Bay, Dubai, UAE. Digital Cubic Smart Solutions LLC is the controller of the personal data you share through this website. For any privacy question or data request, contact hello@digitalcubic.ae.

What we collect

When you submit the contact form we collect the details you provide: name, company, email address, phone number (optional), and the message describing what you want to build or fix. We do not collect special-category data, and we ask you not to include it.

Why we use it

We use these details solely to respond to your enquiry, assess fit, and follow up about a potential engagement. We process them on the basis of your consent, which you give by ticking the consent box and submitting the form. We do not sell your data.

Your rights

Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) you may request access to, correction of, or deletion of your personal data, withdraw consent, or object to processing. To exercise any of these, email hello@digitalcubic.ae. We respond within the period required by law.

Cookies & analytics

We use analytics to understand how this site is used and to improve it. Nothing loads until you choose: the site asks once, and if you decline, no analytics or session tools run at all. You can change or withdraw your choice at any time with the “Cookie settings” link at the bottom of every page, or by clearing this site’s data in your browser.

When you accept, we use Google Analytics 4 (via Google Tag Manager) for aggregate traffic reporting, Microsoft Clarity for anonymised session replay and heatmaps, and PostHog for product analytics. These set first-party and third-party cookies and record pages viewed, links clicked, scroll depth, approximate location by country, device type, and referring campaign.

Live chat. When you accept, a chat widget from Zoho SalesIQ appears on the page. It sets cookies and sends the page you are on and anything you type into the chat to Zoho, so that we can answer you. If you decline, the widget does not load, and you can still reach us by WhatsApp, phone or email.

Advertising measurement (optional).If you choose “Accept all”, we also allow Google Ads to measure which of our ads led to an enquiry, and to show you our ads on other sites. Choose “Analytics only” or “Decline all” and no advertising cookies or identifiers are used. Your form contents are never shared with advertising providers.

Directory attribution (optional).If you choose “Accept all”, a tag from Sortlist, the directory where we are listed, records that your visit came from our Sortlist profile and which pages you open or links you click. It does not read what you type into forms.

What is never recorded: anything you type into the enquiry form. Name, email, phone, company and your message are masked from session replay and are excluded from analytics entirely — they are sent only to us and to our CRM in order to answer you. We also strip any email address or phone number from analytics data as a second safeguard.

We also use Sentry for error monitoring: when something on the site fails, it records technical details about the error so we can find and fix it. Because it helps keep the site working reliably, it runs regardless of your analytics choice.

Changes

We may update this policy from time to time. The version published on this page is the current one.